Jan Shikayat Manch (People’s Grievance Forum)
A bridge between the common citizen and the administration, this platform acts as a grievance redressal and advocacy body for civic and social issues.
Core Objectives: Providing a voice to the marginalized and ensuring that public complaints reach the relevant authorities.
Work Flow:
Complaint Collection: Setting up physical desks or digital portals where citizens can register issues (e.g., water, electricity, corruption, or public infrastructure).
Verification: Volunteers vetting the authenticity of the grievances to ensure high-quality data.
Advocacy & Follow-up: Writing formal representations to government departments and tracking the progress of each case.
Idea Suggestions:
“Open Mic” Townhalls: Organizing monthly sessions where community members can present collective grievances to local leaders.
Grievance Tracking App: A simple interface where users can see the “Status” of their reported issue to ensure transparency.